The Millennials’ Orchestra: Millennial Generation Audiences & Donors (cont.)

As a continuation of my last blog post Millennial Generation Audiences & Donors, I’m staying on the subject of technology and leveraging technology to help connect with next gen orchestra patrons.  I also begin to explore the idea of creating an orchestra concert experience and thoughts around the potential for engaging Millennials.

* * *

From a finance perspective, Stanford Professor Emeritus in Economics Robert Flanagan is wary of technology’s impact on live orchestra performance.147 Although radio and Internet have increased distribution and consumption of music, he worries that these channels have also diverted audiences and revenue away from traditional, live concert experiences.148 Nonprofit arts researcher Alan Brown acknowledges the influence of radio and other music production technologies on the public’s musical tastes, but instead sees radio as a way to broaden people’s tastes to include classical music and contemporary works by symphony orchestras.149 Brown advises broadcasters to loosen the musical boundaries around classical music and encourage listeners to experience newer works. This, in turn, may foster greater acceptance of contemporary works performed live in the concert hall.150

Engaging Millennials in Multisensory Orchestra Concert Experiences

Some symphony orchestras have already begun to explore innovative audio-visubso_WestwaterKCC_gridal performance opportunities, such as Westwater’s Symphonic Photochoreography. Founder James Westwater describes, “Symphonic photochoreography is an innovative art form that engages audiences worldwide with evocative, multi-image photographic essays choreographed and performed live to selected works of classical music.” The Baltimore Symphony Orchestra has engaged in Westwater’s “Kids, Cameras and Classics™” series (image right), a program designed to promote community involvement.151

Finding common ground with community members is important, not only for making connections, but also raising awareness about the work and impact of arts organizations in society.  I think alternative orchestra concerts provide a forum that enable this to happen.152  It is not just music; it is a concert experience – a shared concert experience that becomes a story that audiences want to share with their family and friends.153 Concerts that stimulate both the visual and audio senses can be an especially effective means of engaging Millennial audiences and providing desirable symphony orchestra experiences.154

With innovative partnerships, dynamic multimedia, and exciting, multi-sensory audience experiences beginning to take hold, I encourage symphony orchestras to continue thinking outside of the traditional performance mindset, to push their creative boundaries, and connect with their audiences in a variety of ways that are relevant and interesting to them.155 Knowing your audiences takes time and stems from the development of strong relationships. With audiovisual performances, and other engaging classical music experiences to facilitate social  interaction with enthusiastic and innovative arts organizations, symphony orchestras have much to look forward to with the evolution of technology.156

This is a personal blog. “The Millennials’ Orchestra” posts are not meant to be opinion pieces, but rather founded in research, which I gathered and reported on as part of my graduate capstone project over 2012-2013. Resources are listed below.

147 Robert J Flanagan, “The Perilous Life of Symphony Orchestras.”
148 Ibid.
149 Alan Brown (Project Director), “Classical Music Consumer Segmentation Study.”
150 Ibid.
151 James Westwater, “Community Involvemebt: Westwater Arts Photochoreography,” westwaterarts.com/involve.html.
152 Catherine Starek, “‘SEE’ the Power of Music for Audience Development!,” originally posted as a guest blogger for Audience Development Specialists, 2013, mezzaphonicallyspeaking.wordpress.com/2013/03/13/3217/.
153 Ibid.
154 Ibid.
155 Ibid.
156 Ibid.

The Millennials’ Orchestra: Millennial Generation Audiences & Donors

Social media, the Internet, and mobile technology are considered to be key to connecting, interacting, and building relationships between Millennials and arts organizations. Read more of my research on engaging Millennial generation audiences and donors in my latest blog post. Continue reading

The Millennials’ Orchestra: Competing for Attention

“The Millennials’ Orchestra” series of blog posts are not meant to be opinion pieces, but rather founded in research, which I gathered and reported as part of my graduate capstone project from 2012-2013. This is a personal blog and does not represent the views or opinions of my employer.

The Millennials’ Orchestra: Competing for Attention

Orchestras and New Media, a report by arts marketer Marc van Bree, discusses the rapid
evolution of technology in contemporary society and the implications for Millennial engagement with symphony orchestras.122 From company brands and magazines to radio, TV, and websites, 21st century populations are exposed to a great complexity media with ever-increasing frequency.123 Contrary to the idea that Millennials are using and communicating through technology in place of one-on-one interaction, instead Millennials use technology and new media channels to enhance their social experiences.124 Social media networks are inherently interactive and can become powerful marketing and engagement tools for attracting this “always connected generation”125 to the work of symphony orchestras.126 As the graph illustrates below, the likelihood of online engagement with Millennial audiences is considerably greater when compared to audiences from older age cohorts.127

Audience Insight LLC, Classical Music Consumer Segmentation Study:

Audience Insight - Electronic Media by Age CohortNote: The electronic media measurement of participation in those activities includes all dance, and not just ballet. Visual arts participation includes those who either observed programs about artworks, artists, or museums through electronic media and/or who viewed artworks online.128

122 Marc van Bree, “Orchestras and New Media: A Complete Guide,” 56, 2009.
123 Ibid.
124 Ibid.
125 Pew Research Center, 2010, “Millennials: Confident-Connected-Open to Change.”
126 Ibid.
127 Alan Brown (Project Director), “Classical Music Consumer Segmentation Study.”
128 Ibid.

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With so much competition for our attention with mobile devices, social media, and online entertainment and information, orchestras are smartly starting to incorporate these tools and channels into the way they communicate and engage with their audiences.  As a continuation of this discussion, my next blog post will focus on inter-connectivity of Millennials through technology and new media channels and how some nonprofit arts organizations, orchestras included, are integrating these modes of communication and interaction into their practices and performances.

Have you interacted with an orchestra that encouraged the use of mobile apps or social media?  What was your experience?

You’ve Cott Mail: Some thoughts on how to connect Millennials with classical music

In the May 1st, 2014 edition of You’ve Cott Mail, the topic of conversation was how to connect Millennials with Classical Music.  Copied below are some of the thoughts shared around this topic.  In what’s to come, some of the key factors in engaging Millennials emerge – the importance of trust and social consciousness, consideration of themed programming and relaxed atmosphere in entertainment, and breaking convention through social technology.  These examples, of course, could never speak for an entire generation and (heads up) they certainly shouldn’t reduce Millennials down to whiny, pot-smoking, sex-crazed social media users in our minds’ eye.  I think these authors are simply pointing out that each generation has different interests and expectations that require different kinds of attention.  It is also important for long-standing art forms and those who run our cultural institutions to remain open to change and be welcoming to all generations through their outward approach and community involvement, organizational innovation and programmatic offerings, and social atmosphere.

Would you agree/disagree?  What are your thoughts on how to connect Millennials with Classical Music? I’d love to hear from you.

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You’ve Cott Mail: Some thoughts on how to connect Millennials with classical music
May 1, 2014

COMMENTARY: To attract millennials, be more socially conscious
Cellist/composer Peter Sachon on his blog, 4/8/14

Orchestras need to offer compelling reasons for millennials to make live symphonic music a part of their lives.  After all, millennials are the largest generation in human history, and at nearly 90 million people they will very soon make up the vast majority of our orchestras’ stakeholders, constituents, audience, staff members and supporters – and instrumentalists.  By 2017, they will surpass the buying power of the baby boomer generation.  There is simply no generation in the next forty years that will have the size and potential purchasing power to influence American orchestras more than millennials.  While orchestras aren’t the only institutions that have abandoned the young, they can still be among the first to reclaim them — and in so doing they can begin to reclaim the position of live orchestral music in American culture. These millennials have very different expectations for nonprofits than baby boomers.  Their expectations that nonprofits be socially conscious institutions goes beyond what is traditionally expected, especially from performing arts organizations.  Being able to trust a nonprofit organization and its mission is very important to compelling millennials to attend and donate.  One telling statistic is that nine out of ten millennials would stop giving to an organization that had lost their trust.  American classical institutions’ stoic reactions to human rights abuses is making that trust difficult to develop.  For example, when Pussy Riot was sentenced to two years in a labor camp for a peaceful political protest, many of those 90 million American millennials along with people like Madonna, Sting, Yoko Ono, Björk, Moby, Peter Gabriel, and more than a dozen international papers as well as the Washington Post, the Chicago Tribune, and the New Yorker Magazine all publicly supported Pussy Riot’s human right to peaceful protest.  And yet, even after so many people across a range of musical and intellectual disciplines voiced their support, not one American orchestra dared even a tweet. Things were no different after Russia enacted Putin’s outrageous anti-gay law.  The Metropolitan Opera attempted to be detached from the controversy while protesters pointed out that two of Putin’s most visible supporters led the Met’s season-opening production.  The famed music director of the Los Angeles Philharmonic, Gustavo Dudamel, refuses to speak out against Maduro’s government, even after students were beaten and arrested during his concertizing in Venezuela. Orchestras can play at being apolitical, but their choices have political resonance whether they like it or not.  Given how important trust is to millennials’ interactions with nonprofits, the idea that institutions should refrain from voicing widely-held human rights positions is silly and counter-productive.  The worry of upsetting existing donors pales in comparison to the danger posed to orchestras who undervalue the changes brought by the millennial generation. It also doesn’t hurt that speaking out against human rights abuses is the right thing to do.

Connecting classical music to millennials with bring-your-own-marijuana concerts
Ray Mark Rinaldi, The Denver Post, 4/29/14

The cultural revolution that is making marijuana part of everyday Denver life conquered another established front Tuesday as the Colorado Symphony Orchestra announced a series of performances sponsored by the cannabis industry. The concerts, organized by pro-pot promoter Edible Events, will start May 23 with three bring-your-own marijuana events at the Space Gallery in Denver’s Santa Fe arts district and culminate with a large, outdoor performance at Red Rocks Amphitheatre on Sept. 13. The events are being billed as fundraisers for the CSO, which will curate a themed program of classical music for each show. While acknowledging that the arrangement is unusual, even groundbreaking, CSO executive director Jerry Kern said the concerts will help the orchestra reach beyond its conservative, fine arts demographic while raising money for an organization that has struggled financially in recent years. “We see ourselves as connecting classical music with all of Colorado,” said Kern. “Part of our goal is to bring in a younger audience and a more diverse audience, and I would suggest that the patrons of the cannabis industry are both younger and more diverse than the patrons of the symphony orchestra.”  The connection between classical music and marijuana culture is surprising on its surface. But the partnership may be logical for the CSO in particular, which has worked hard in recent years to present a more democratic lineup. It still has its Beethoven and Brahms concerts, where cellists dress in tuxedos and tradition rules, but it has been playing more contemporary music and collaborating on concerts with pop acts. Orchestra musicians are already set to play Red Rocks shows Aug. 8 and 9 with Pretty Lights, one of the biggest acts in electronic dance music, a genre widely associated with marijuana and harder substances like Ecstasy.  As trumpet player Justin Bartels points out, the musicians have already smelled the waft of marijuana smoke at shows, and playing before mind-altered audiences won’t be shocking. “Denver is a different kind of city, and you have to program your orchestra for the community you’re in,” he said.

COMMENTARY:
To attract millennials, dancers twerk to classical music
Joel Eastwood, Toronto Star, 4/23/14

You rarely use the words “twerking” and “classical music” in the same sentence. But that’s the only way to describe a controversial new music video that fuses a piece of classical music with a gyrating, scantily clad Korean dance troupe. The eye-popping video was masterminded by a Belgian classical music festival in a bid to bring a century-old symphony to new ears. It seems to have worked — the clip has racked up more than 1.7 million views in the past week. “It is indeed a very different clip than your average YouTube clip,” explained Frank Peters, a Dutch classical pianist and the spokesperson for the B-Classic music festival, in a short documentary accompanying the music video. “I’m not convinced that youth are uninterested in classical music. I think that it’s simply more difficult for them to discover,” said Sam De Bruyn, a radio DJ in Brussels. Because YouTube has become an essential engine for discovering and listening to music, an engaging music video is essential to grabbing people’s attention, De Bruyn said. So the B-Classic music festival commissioned director Raf Reyntjens to make the video with Korean pop-dance group Waveya, who are YouTube stars in their own right. Unlike the pop songs they normally move to, the dancers are twerking to Antonin Dvorak’s Symphony No. 9 in E Minor, composed in 1893. Dvorak, who lived from 1841 to 1904, was a rock star in his day. “Everywhere he went, something happened, the atmosphere changed, and people were enraptured and moved by his music,” Peters said. The video tries to reignite that popularity with a new generation. But not everyone thinks classical twerking is an appropriate combination. “It comes across as hollow and trashy,” writes Michael Vincent on the classical music blog Musical Toronto. Other commenters argue classical music doesn’t need to resort to modern dance moves to stay relevant. “The two just don’t connect for me and, to be honest, it feels somewhat embarrassing,” writes Clyde Smith on Hypebot.  Regardless, the critics might be in for more disappointing videos — B-Classic is calling on people to create their own Classical Comeback videos “to give classical music the audience it deserves.”

The Millennials’ Orchestra: From The Millennial’s Perspective

“The Millennials’ Orchestra” series of blog posts are not meant to be opinion pieces, but rather founded in research, which I gathered and reported as part of my graduate Capstone project from 2012-2013. This is a personal blog and does not represent the views or opinions of my employer.


The Millennials’ Orchestra: From The Millennial’s Perspective

Symphony orchestra concerts – Where are the Millennials?  Why aren’t they in our audiences?  What are they interested in and what would excite them to attend classical orchestra concerts?

So many orchestra managers have lost sleep over these types of questions – including myself.  As a Millennial and self proclaimed orchestra-lover, I knew there had to be others out there like me who love the art form, but perhaps they chose to participate in symphonic music in different ways than in the traditional sense of attending a concert… With these questions and more, I set out on a mission for answers.  From there, my graduate research survey was born.

Through this survey, I was able to gain valuable insight into the current public sentiment around classical music and symphony orchestra performance in the 21st century and across the U.S.[1]  The survey was distributed on social media networks  – Facebook, Twitter, LinkedIn, and WordPress – which may account for the lack of responses from the two oldest generations.[2] Within ten days, however, 110 people had voluntarily participated in the survey.[3] Out of those 110 respondents, 62 had identified themselves as Millennials.[4]  (Here’s where it gets really interesting!)

Millennials Speak Out:

What in your opinion are the biggest challenges facing symphony orchestras, especially when it comes to engaging younger audiences in live performance?

    1. Approximately 60% of Millennial survey participants selected “lack of interest”[5] as their response. When answers such as, “all of the above” or “combination of expense and lack of interest” are also included, that figure increased by nearly three percentage points (to 62.9%).  Across all survey participants, however, “lack of interest” was clearly the outlier (45% selected this answer).[6]
    2. The second most prevalent answer among Millennials was “concert experience” (10 out of 62, or ~16%).[7]

Contrary to common belief, “expense” is not the biggest concern for Millennials when it comes to orchestra concerts.  Albeit it’s still an important and influential factor, only 6 out of 62, or ~9.7% of Millennial survey takers[8] selected this as their answer.  It appears that Millennials place greater value on relevance and appeal when making the decision to attend a symphony orchestra concert.

So where are the audiences? The young people?
Thought-Leaders Share Their Opinions:

Greg Sandow, author of The Future of Classical Music ArtsJournal blog, believes that the concert experience is at the heart of the lack of Millennials in attendance at classical symphony orchestra concerts.[9]  Other limiting factors face U.S. symphony orchestras. With increasing reliance on social and handheld technology in our modern society, Engaging Art contributing authors highlight how the interests and expectations of contemporary audiences have changed, as well as the nature of arts participation.[10] Dan Laughey, author of Music & Youth Culture, emphasizes the connection of “youth culture” [11] to the energetic, social atmosphere of music clubs and other pop culture environments.[12]  Mark Shugoll, of Shugoll Research outside of Washington, D.C., suggests that aligning program offerings with such inclinations can help arts organizations become more relevant and appealing to the elusive Millennial generation patrons.[13]

What do you think, readers?: 

What is the key to symphony orchestra appeal in the eyes of our Millennial populations?

What do you think it will take for symphony orchestras in the U.S. to inspire recurring attendance among these coveted audiences?


[1] Catherine Starek, “Graduate Research Survey 2013 – Classical Music and Symphony Orchestra Performance,” Google Form, 2013.
[2] Ibid.
[3] Ibid.
[4] Ibid.
[5] Ibid.
[6] Ibid.
[7] Ibid.
[8] Ibid.
[9] Greg Sandow, (ArtsJournal blogger), interview by Catherine Starek.
[10] Steven Tepper and Bill Ivey, 2008, Engaging Art.
[11] Dan Laughey, Music & Youth Culture, Edinburgh: Edinburgh University Press Ltd, 2006.
[12] Ibid.
[13] Mark Shugoll, “BSO’s Symphony with a Twist,” interview by Catherine Starek, 2013.

The Millennials’ Orchestra: Defining A Contemporary Generation

“The Millennials’ Orchestra” series of blog posts are not meant to be opinion pieces, but rather founded in research, which I gathered and reported as part of my graduate Capstone project from 2012-2013. This is a personal blog and does not represent the views or opinions of my employer.

The Millennials’ Orchestra: Defining A Contemporary Generation

Millennial Engagement with U.S. Symphony Orchestras
Members of the Millennial generation are noticeably lacking in the audiences of symphony orchestra concert halls.[1] Based on my research and personal experiences, I believe that developing a better understanding of the Millennial generation, and working to identify and establish effective marketing and development strategies tailored to their preferences and needs, may lend to greater success and stability for U.S. symphony orchestras in the 21st century.  The literature review to follow addresses some of the pressing issues facing symphony orchestras in the U.S., provides insight into the Millennial generation mindset and behaviors, shares examples of innovative programming and forward-thinking adaptations, and reinforces the importance of Millennial engagement.  First, however, it is important to consider how the term “Millennial” is commonly referred to and understood from various points of view.

An Important Note on Terminology
Researchers often refer to the Millennial generation in a variety of ways and use these terms somewhat interchangeably (e.g. Millennials, Millennial generation, Generation Y, Generation Next, NextGen, and younga(er) people/population/cohorts).  Characteristics of a specific generation (Millennial), therefore, are often conflated with the more general age category (young).  Each generation exhibits characteristics and behavior shaped by the prevalent attitudes, expectations, and events of the time.  The Boston Consulting Group, for example, has identified six different groups of Millennials based on consumer behavior.[2]  Listed in descending order of prevalence, these segments include: Hip-ennial (29%), Millennial Mom (22%), Anti-Millennial (16%), Gadget Guru (13%), Clean and Green Millennial (10%), and Old-School Millennial (10%).[3] Future generations of young people may or may not display the same characteristics associated with present-day Millennials.

Inconsistency also exists in defining age ranges of the Millennial generation.  While similar, the minimum and maximum boundaries of age tend to vary from source to source.  According to the Case Foundation, for example, Millennials are “people born between 1978 and 1993, or individuals who are currently 15 to 29 years old,”[4] while members of the Boston Consulting Group consider them as individuals “aged 16 to 34.”[5]  JiWire researchers, specializing in “mobile audience insights,”[6] consider Millennials to be “American consumers between ages 18 and 34.”[7]  Achieve’s Millennial Impact Report 2012 focuses on young adults between the ages of 20 and 35.[8] Finally, Pew Research Center’s Millennials: A Portrait of Generation Next, and corresponding report Millennials: Confident. Connected. Open to Change., define Millennials as young adults, ages 18 to 29.[9]

Defining a generation solely based on age quickly becomes irrelevant as time passes – what is true at the time would not hold true in the following year.  It is more easily and consistently understood as a range of birth years.  The figure below is a comparison the five most recent generations by age (as of 2011) and by birth year.  The original version of this age timeline can be found on the Pew Research Center website as an interactive graphic.[10]

Pew Research Center: A Portrait of Five Generations

A Portrait of 5 Generations

The Pew Research Center’s 2010 report, “Millennials: Confident. Connected. Open to Change.,”[11] is based on information collected during a two-week survey in January 2010, involving more than 2,000 adults across the country.[12]  Millennials accounted for 830 of the total 2,020 sample group, enabling a more detailed analysis of Millennial attitudes.[13]  Additional Pew Research Center survey findings supplement the 2010 report, including the 2009 survey on changing attitudes toward work (Oct. 21-25, 2009 with 1,028 respondents, 18+ years old) and generational differences (July 20-Aug. 2, 2009 with 1,815 people nationally, 16+ years old).[14]  Surveys from their ongoing Internet & American Life Project provide supporting social and demographic information for the chapter on technology.[15]

Given the large sample size, national scope of the research, and multidimensional approach, one would expect Pew Research Center’s understanding of the Millennial generation to be highly credible and reliable.  Contributing to the larger report series – Millennials: A Portrait of Generation Next – the Pew Research Center’s 2010 report looks at the values, attitudes and experiences of America’s next generation: the Millennials.”[16] It has been my mission to discover how Millennials value, perceive, and prefer to experience classical music performed by symphony orchestras in the United States.

*     *     *

Coming soon…a look at the issues facing U.S. symphony orchestras and some of the factors influencing Millennial participation.


[1] Greg Sandow. “Building a Young Audience (Proof of Culture Change).”
[2] Boston Consulting Group and Barkley and Service Management Group, “The Millennial Consumer: Debunking Stereotypes.” In BCG Perspectives: Boston Consulting Group, 2012.
[3] Michelle Lamar, 2012, New Research: 6 Distinct Segments of Millennials Identified, Social Media Today, retrieved from socialmediatoday website: http://socialmediatoday.com/michellelamarspiral16/490841/new-research-6-distinct-segments-millennials-identified.
[4] Alison Fine, “Social Citizens BETA,” Case Foundation, 2008.
[5] Sonia Paul, 2012, Millennial Consumers: Engaged, Optimistic, Charitable (STUDY), in Mashable Business.
[6] JiWire, 2012, Mobile Audience Insights Report, Q2 2012.
[7] Lauren Indvik, 2011, How the Millennial Generation Uses Mobile (INFOGRAPHIC), Mashable Tech, http://mashable.com/2011/10/13/millenials-mobile-infographic/.
[8] Achieve and Johnson, Grossnickle and Associates (JGA), “The Millennial Impact Report 2012.”
[9] Pew Research Center, “Millennials: Confident-Connected-Open to Change.”
[10] Pew Research Center, “Interactive: A Portrait of Five Generations,” http://www.pewsocialtrends.org/2010/02/24/interactive-graphic-demographic-portrait-of-four-generations/.
[11] Pew Research Center, 2010, “Millennials: Confident-Connected-Open to Change.”
[12] Ibid, “About the Report,” i.
[13] Ibid.
[14] Ibid.
[15] Ibid.
[16] Pew Research Center, 2010, “Millennials: Confident-Connected-Open to Change.”

The Millennials’ Orchestra: Let the Journey Begin!

“The Millennials’ Orchestra” series of blog posts are not meant to be opinion pieces, but rather founded in research, which I gathered and reported as part of my graduate Capstone project from 2012-2013. This is a personal blog and does not represent the views or opinions of my employer.


The Millennials’ Orchestra: Let the Journey Begin!

Millennial Generation Audiences
Since the summer of 2012, I have been working on my Master’s Capstone Portfolio in arts management at American University in Washington, D.C.  During this time I focused my attention on Millennial generation audiences and donors and improving their engagement with U.S. symphony orchestras.  Now that I have graduated, and therefore successfully completed my research project, I am excited to share it with you and hope you will enjoy reading about my thoughts and findings.  As always, I encourage you to comment and share with whomever you think will enjoy my blog.  Thanks for following along — I hope you’ll stay tuned for the duration and take interest in Millennial engagement in the arts!!  Let the journey begin…

Source: vxla on flickr

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The Millennials’ Orchestra:
 Marketing and Development Strategies for Engaging Millennial Generation Audiences and Donors in the U.S. Classical Symphony Orchestra Concert Experience

The purpose of my master’s portfolio is to describe effective marketing and fundraising strategies for engaging Millennial generation audiences and donors with symphony orchestras and classical music performance.  My work as the Strathmore Development Intern for the Baltimore Symphony Orchestra, under the supervision of Stephanie Johnson, Donor Relations Manager, and Deborah Broder, VP of Development, is contained in the portfolio section of my capstone. Work samples demonstrate elements of orchestra management and development, as well as the Next Generation BSO initiative – a development campaign inviting donors to consider underwriting tickets for young professionals to engage in Baltimore Symphony Orchestra performances.

Importance
Several key factors point to the importance of involving and recognizing this generation as participants in the culture and fundraising efforts of symphony orchestras in the U.S. today.  As with any other generation, this population group is characterized by certain distinguishable attributes and shaped by the particular life events and societal dynamics of their time.  Millennials – young adults between the ages 18 and 29 (as of 2010), or individuals born between the years 1981 and 1993 – are known for being confident, connected and open to change.[1] They have been described as the “American teens and twenty-somethings now making the passage into adulthood”[2] with a strong desire to get involved in meaningful activities, engage in social interaction, and give to causes they care most about.[3]

Robert Flanagan, American economist and Professor Emeritus at the Stanford Graduate School of Business,[4] discusses the socio-economic perils facing U.S. symphony orchestras.[5]  He points to the fact that most Millennials are still finishing school or just starting their careers, and are therefore less likely to fit the traditional concert-goer mold.[6]  As of 2002, for example, the median age of people attending classical symphony orchestra concerts nationwide was 60 years and older.[7] These audiences also tend to exhibit higher socioeconomic status (i.e. individuals having at least a college degree and an annual income of $50,000 or more).[8] Such disparities may make Millennials feel less welcome in the concert hall and ultimately less likely to participate.[9] Unfortunately, the absence of Millennial audiences has become a growing concerning as audiences continue to age and participation declines.[10] The National Endowment for the Arts’ 2008 Survey of Public Participation in the Arts reports on some of the influential factors in the marked decline of overall arts participation throughout the United States.[11]

In addition to the financial hardship associated with the economic recession just prior to the survey (2007-2008), the NEA found that classical music audiences between 1982 to 2008 “have aged faster than the general adult population (classical music is one in a small group of performing arts disciplines, including ballet, non-musical theatre, and jazz, to experience such rapid aging of audiences).”[12] In addition, the incidence of music education in the lives of Millennials reportedly fell by more than a third (to 38%) during that time.[13] Greg Sandow refers to the NEA’s research in his classical music ArtsJournal blog, but emphasizes the dramatic decline in attendance by Millennials beginning in the early 1980s.[14]

Given the decline in classical concert attendance even among older adults in recent years,[15] and relative absence of Millennials to help sustain arts organizations going forward, waning attendance becomes not only a concern of reduced ticket sales and annual revenue[S1] , it also brings the long-term health of classical symphony orchestra performance into question.[16] Millennials are clearly eager to make a difference in the world[17] and symphony orchestras would be wise to develop ways of effectively and strategically engaging these individuals, making good use of their time, skills, and donations.[18]


[1] Pew Research Center, 2010, Millennials: Confident-Connected-Open to Change, In Millennials: A Portrait of Generation Next, edited by Paul Taylor and Scott Keeter: Pew Research Center.
[2] Ibid.
[3]Achieve and Johnson, Grossnickle and Associates, “The Millennial Impact Report 2012.”
[4] Anne Gregor, “Financial Leadership Required to Fight Symphony Orchestra ‘Cost Disease’,” in Stanford Graduate School of Business (2012), published electronically February 8, 2012, http://www.gsb.stanford.edu/news/headlines/symphony-financial-leadership.html.
[5] Robert J Flanagan, The Perilous Life of Symphony Orchestras: Artistic Triumphs and Economic Challenges, 2012.
[6] Ibid.
[7] Alan Brown, 2002, Classical music audiences, in Midmorning: Minnesota Public Radio.
[8] Robert J Flanagan, The Perilous Life of Symphony Orchestras.
[9] Ibid.
[10] Greg Sandow, “Building a Young Audience (Proof of Culture Change).” In Greg Sandow on the future of classical music. ArtsJournal, 2012.
[11] Kevin Williams and David Keen, “2008 Survey of Public Participation in the Arts,” edited by Don Ball, National Endowment for the Arts, November 2009.
[12] Ibid.
[13] Ibid.
[14] Greg Sandow, “Building a Young Audience (Proof of Culture Change).”
[15] Alan Brown, 2002, Classical music audiences.
[16] Greg Sandow, (ArtsJournal blogger), interview by Catherine Starek, “The Future of Classical Music,” June 10, 2012.
[17] Achieve and Johnson, Grossnickle and Associates, “The Millennial Impact Report 2012.”
[18] Ibid.

The Millennials’ Orchestra: Master’s Capstone Presentation in Arts Management

Master's Capstone Presentation, AU Arts Management

Master’s Capstone Presentation, AU Arts Management

AU Arts Management Master’s Capstone Presentations – Spring 2013

AU Arts Management Master’s Capstone Presentations – Spring 2013

Emerging arts leaders from American University’s Arts Management program discuss more than a year’s worth of research and work on their Master’s Capstone projects. Presentations were made Thurs – Fri, May 2-3 & Mon, May 6, 2013.

  1. Master’s Capstone Presentations start today! The time has come.:) fb.me/2tm58WlmD
  2. T-minus 5 until the start of “Using Social Media Technology in Arts Organizations.” #engagearts
  3. Live tweet or follow along to “Using Social Media in Arts Orgs” 5/2 9am. Use #engagearts facebook.com/events/5232997…
  4. #engageart @artmansteven Master’s #AUCapstone (@ AU – Cyrus and Myrtle Katzen Arts Center – @americanu) 4sq.com/13P2IsT
  5. Social media strategy for the arts – think of it in the form of a pyramid. #engageart
  6. Marketing basics form the base of social media strategy for #engageart
  7. Social media is the second layer of the pyramid – @chadbauman social media is the “wild west.” Once out, can’t control it.
  8. @ArtsmanSteven is so kind! Acknowledging me as a key player and social influencer leading to a successful @EALSAU 2013 Thank you! #engageart
  9. @ArtsmanSteven is doing a GREAT job on his #AUCapstone presentation – I will have a lot to live up to tomorrow at this time. #artsrolemodel
  10. Social media marketing – the idea is that it will lead to ticket sales… Do you agree? #engageart
  11. Marketing and social media are NOT the same thing – try to separate them in your mind. Yes, part of mktg mix, but use for real engagement
  12. Consider the #engagement bottom line (I like that!) and then the financial bottom line. #engageart on social media
  13. Social media engagement (for engagement sake) good research and promotion = greater ticket sales in the #arts
  14. Don’t over-post, you’ll become white noise. #engageart
  15. Social media: not a marketing platform, it’s a connection platform! #engageart
  16. @CStarek That’s the beauty of Twitter, one feels, in this capacity: for continuing dialogue with supporters…!
  17. Social media is meant for creating a forum for #conversation #engageart (customer-centered approach!)
  18. For crystal-clear analysis of social media and strategy, @ArtsmanSteven – Killer capstone defense. #EALS2013 #AUartsmanagement
  19. Audience Q: Do all arts orgs need to use soc med? A: If you can’t devote time, it’s like inviting ppl to dinner & not showing
  20. Social media policy, planning, engagement strategy. Get everyone involved – artists, evangelists, mindful mktg
  21. #engageart @ArtsmanSteven confidently handled the tough questions from the audience. Great #AUCapstone presentation pic.twitter.com/8wtjiJnsMX
  22. @BoardSource discovered that only 1 in 5 boards are actually taking action to improve board diversity #AUCapstone by Anjali
  23. T -1 hour! #MillennialsOrch
    facebook.com/events/5228936… fb.me/2URfC58UP
  24. 63% of millennials volunteered for nonprofits. #MillennialsOrch
  25. 77% of millennials are interested in leadership roles. #MillennialsOrch
  26. 75% of millennials made a financial gift in 2011. A hidden pot if gold for fundraisers? #MillennialsOrch
  27. Live tweeting @CStarek capstone presentation about the Millennials Orchestra. #MillennialsOrch
  28. Millennials want to know “how my money will make a difference.” Be prepared to give that info. #MillennialsOrch
  29. @BaltSymphony Concerts with a Twist: themed concerts with an aim to the millennial generation. #MillennialsOrch
  30. @BaltSymphony looks into sleek, modern wardrobe design so musician don’t look so “stuffy.” #MillennialsOrch
  31. @BaltSymphony BSO Ambassadors. Engaging the evangelists and market influencers for a form of “viral marketing” #MillennialsOrch
  32. @CStarek the most important issue with millennials is trust. #MillennialsOrch
  33. Spend the time NOW building real relationships with millennials. They will me your major donors in the future. #MillennialsOrch
  34. Average audience member for BSO was 60 years old before there millennial engagement strategies. 😦 #MillennialsOrch
  35. Q: I’d there a connection for millennials to the core orchestral product, or only the “special” programs? #MillennialsOrch
  36. Q:” we have seen what millennials are and what they care about. What will the next generation care about?” #MillennialsOrch
  37. Congratulations to the emerging arts leaders who are graduating this May!!
  38. Reposition our argument for board diversity, rephrase in a way that matters to board members. In terms of fundraising. #AUCapstone
  39. Reframing rationale for board diversity. Smart, deep research by Anjali Lalani. #AUartsmanagement pic.twitter.com/TgyopJz0Ty
  40. Anjali chose several orgs across the nation with most responsibility and greatest opportunity to explore board diversity
  41. Top 2 barriers to #diversity on #arts boards – recruitment and board culture
  42. Are other sizes and types of orgs better equipped to diversify by ethnicity? #AUCapstone Anjali L
  43. Talk to your audience in their language. Couch discussion on board diversity in terms if fundraising potential, ways that matter to them.
  44. At least 20% participation to shift the board culture towards greater ethnic diversity. Doesn’t happen automatically, has to be nurtured.
  45. A lack of Contributed income is a large trend among education depts. in theaters. -Amy Russell
  46. Healthcare for Artists – an in depth analysis of what’s available (and what isn’t) by David Simmons. #AUartsmanagement
  47. Watching @violet_dc giving her capstone presentation via uplink to London. Leveraging Brands of Campus Museums
  48. #UMOJA Founder Raynel Frazier speaks at AU about her innovative jazz music series
  49. @EALSAU Executive Council member Raynel Frazier talks about her #UMOJA jazz music series. #Build artistic vision in jazz.
  50. #UMOJA based on 9 elements of business model building
  51. #UMOJA engaged in #crowdfunding on @kickstarter – campaign was unsuccessful, but a huge learning experience.
  52. @AUArtsDC Senior Professor Sherburne Laughlin is visibility excited about #AUCapstone presentations and arts mgt student success. 🙂
  53. #UMOJA will be focusing on making the personal ask. Growing and diversifying funds.
  54. #UMOJA jazz music series hosts a Zumba fundraiser… Awesome!
  55. #UMOJA is built on principles of Kwanzaa – Unity, self determination, faith and fosters community through education and jazz music
  56. Fabulous, growing music series – awesome music, musicians, and principles, woven into the fabric of the Hartford… fb.me/25OvcXUQf
  57. Congratulations to the emerging arts leaders who are graduating this May!!

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